We are committed to protecting your privacy during your visits to our website and recognise our responsibility to hold your information securely and confidentially.


Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:

• collect anonymous information that will help us understand visitors’ browsing habits on our website;

• compile statistical reports on website activity, e.g. number of visitors and the pages they visit;

• temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website;

• in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.

We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

We use four types of cookie:

Session cookies – these are temporary and are deleted as soon as you close your browser.

Persistent cookies – these are stored on your computer until they expire or you remove them.

Persistent cookies store your personal preferences such as your login preferences for our online services, such as Coutts Online Banking, making subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Social cookies – These are cookies which are set by third-party social media site add-ons which allow you to share website content.

Third party cookies – We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand.

We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

We do not use any of the following cookies:

• Advertising cookies – These are set on the website by ads such as banners

• Flash cookies – These are set by Flash objects to track behaviour on site

• Marketing cookies – These are set by promotional activities such as search marketing or email campaigns

Accepting or rejecting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or
reject it.